Privacy Policy

Last updated: October 2026

1. Who we are

Predictable Progress Ltd is a company registered in England and Wales, providing delivery alignment and execution visibility consultancy, together with product and delivery mentoring, related coaching services, and practitioner events (online and in person). Company registration number: 17126215. Registered office: Brookfield Court Selby Road, Garforth, Leeds, West Yorkshire LS25 1NB.

We are registered with the Information Commissioner's Office (ICO), registration number: ZC129242.

For any questions about this privacy policy or how we handle your data, contact us at:

2. What data we collect

This website does not use contact forms, user accounts, or email signup forms. Bookings and event registrations are made on third-party platforms, described below. We collect minimal personal data:

Email correspondence: If you contact us by email, we will hold your name, email address, and the content of your messages for the purpose of responding to your enquiry and any ongoing business relationship.
Booking information: If you book a call or a mentoring session via our scheduling links (hosted by Cal.com), Cal.com will process your name, email address, and any details you provide when booking, in accordance with its own privacy policy. We receive this information to facilitate the scheduled meeting.
Event registration: If you register for one of our events, registration is handled by Luma (luma.com). Luma collects your name, email address, and anything else you are asked for at registration, and shares it with us as the event host. If you follow our Luma calendar, Luma processes that information in accordance with its own privacy policy. We use registration details to run the event, including sending joining details and, for in-person events, checking people in.
Live and interactive events: Online events are delivered through Microsoft Teams, and we may run polls using Slido. You can join Slido polls without giving your name or email. If you choose to sign in to a Slido account, Slido processes your account details in accordance with its own privacy policy. We do not record events unless we tell you beforehand.
Payment information: If you pay for a mentoring session, an event ticket or other service, payment is processed by our payment providers (Stripe, including through Luma for event tickets, and our accounting software FreeAgent for invoiced work) in accordance with their own privacy policies. We do not store full card details ourselves; we receive confirmation of payment and the billing information necessary for our records and tax obligations.
Engagement and mentoring data: If you become a client or mentee, we will hold your name, contact details, company information (where relevant), and records of the engagement or sessions as necessary to deliver our services, manage the relationship, and meet our legal obligations.

3. How we use your data

We use personal data for the following purposes:

Responding to enquiries and communications
Scheduling and delivering mentoring sessions, coaching, consulting services and events
Taking and processing payment for services and event tickets
Invoicing (including VAT invoices on request) and financial record-keeping (as required by UK law)
Meeting our legal and regulatory obligations

We do not use event registration details for marketing and we do not add event registrants to a mailing list. If that changes, we will ask for your consent first.

4. Legal basis for processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal data on the following lawful bases:

Legitimate interests: Responding to enquiries, managing business relationships, administering free events you have registered for, and operating our consultancy (Article 6(1)(f)).
Contractual necessity: Processing data that is necessary to perform a contract with you, including delivering a booked mentoring session or a paid event ticket, or to take pre-contractual steps at your request (Article 6(1)(b)).
Legal obligation: Retaining financial records as required by UK tax and company law (Article 6(1)(c)).

5. Cookies and website analytics

This website does not set any first-party cookies or use any analytics tools operated by Predictable Progress Ltd.

Our hosting provider (123-reg / IONOS) may set technical cookies or collect basic server logs (such as IP addresses and page requests) as part of their hosting service. These are used for the technical operation of the website and are processed by the hosting provider in accordance with their own privacy policy. We do not access or use this data for any marketing or tracking purposes.

Our scheduling, ticketing, polling and payment providers (Cal.com, Luma, Slido and Stripe) may set their own cookies on the pages where you book, register, vote or pay. These are governed by those providers' own privacy and cookie policies.

6. Data sharing

We do not sell, rent, or trade personal data. We may share data with:

Our accountant and accounting software (FreeAgent): For invoicing, tax, and financial record-keeping purposes.
Microsoft: As the provider of our email (Microsoft 365) and online event delivery (Microsoft Teams).
Cal.com: As a provider of our call and mentoring session scheduling.
Luma: As the provider of our event registration and ticketing. Luma also shares your registration details with us.
Slido: As the provider of polling in our live events.
Stripe: As our card payment processor.
Legal advisors: If required for contract or compliance purposes.

All third parties with whom we share data are required to process it lawfully and in accordance with applicable data protection legislation. Luma, Slido and Cal.com each also handle personal data for their own purposes, as described in their own privacy policies.

7. International transfers

Some of the providers listed above, including Cal.com, Luma, Slido, Stripe and Microsoft, may process personal data outside the UK, including in the United States. Where they do, we rely on those providers to have appropriate safeguards in place under UK data protection law. You can find details in each provider's own privacy policy.

8. Data retention

We retain personal data only for as long as necessary for the purpose it was collected:

Enquiry emails: Deleted within 12 months of the last communication if no business relationship is established.
Event registration details: Deleted within 12 months of the event, except where they form part of a paid ticket record (see below).
Client engagement and mentoring data: Retained for the duration of the relationship and for up to 6 years afterwards to meet UK legal and tax obligations.
Financial records, including paid event tickets and VAT invoices: Retained for a minimum of 6 years as required by HMRC.

Data held by Luma, Slido, Cal.com and other providers is kept according to their own policies.

9. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

The right to access the personal data we hold about you
The right to rectification of inaccurate data
The right to erasure ("right to be forgotten") where there is no legal basis for continued processing
The right to restrict processing
The right to data portability
The right to object to processing based on legitimate interests

To exercise any of these rights, contact us at . We will respond within one month of receiving your request.

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "last updated" date.