Privacy Policy

Last updated: April 2026

1. Who we are

Predictable Progress Ltd is a delivery alignment and execution visibility consultancy registered in England and Wales. Company registration number: 17126215. Registered office: Brookfield Court Selby Road, Garforth, Leeds, West Yorkshire LS25 1NB.

We are registered with the Information Commissioner's Office (ICO), registration number: ZC129242.

For any questions about this privacy policy or how we handle your data, contact us at:

2. What data we collect

This website does not use contact forms, user accounts, or email signup forms. We collect minimal personal data:

Email correspondence: If you contact us by email, we will hold your name, email address, and the content of your messages for the purpose of responding to your enquiry and any ongoing business relationship.
Booking information: If you book a call via our scheduling link (hosted by Microsoft Bookings), Microsoft will process your name and email address in accordance with their own privacy policy. We receive this information to facilitate the scheduled meeting.
Engagement data: If you become a client, we will hold your name, contact details, company information, and engagement records as necessary to deliver our services, manage the business relationship, and meet our legal obligations.

3. How we use your data

We use personal data for the following purposes:

Responding to enquiries and communications
Delivering consulting services under a contractual agreement
Invoicing and financial record-keeping (as required by UK law)
Meeting our legal and regulatory obligations

4. Legal basis for processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal data on the following lawful bases:

Legitimate interests: Responding to enquiries, managing business relationships, and operating our consultancy (Article 6(1)(f)).
Contractual necessity: Processing data that is necessary to perform a contract with you or to take pre-contractual steps at your request (Article 6(1)(b)).
Legal obligation: Retaining financial records as required by UK tax and company law (Article 6(1)(c)).

5. Cookies and website analytics

This website does not set any first-party cookies or use any analytics tools operated by Predictable Progress Ltd.

Our hosting provider (123-reg / IONOS) may set technical cookies or collect basic server logs (such as IP addresses and page requests) as part of their hosting service. These are used for the technical operation of the website and are processed by the hosting provider in accordance with their own privacy policy. We do not access or use this data for any marketing or tracking purposes.

6. Data sharing

We do not sell, rent, or trade personal data. We may share data with:

Our accountant: For invoicing, tax, and financial record-keeping purposes.
Microsoft: As the provider of our email (Microsoft 365) and scheduling (Microsoft Bookings) services.
Legal advisors: If required for contract or compliance purposes.

All third parties with whom we share data are required to process it lawfully and in accordance with applicable data protection legislation.

7. Data retention

We retain personal data only for as long as necessary for the purpose it was collected:

Enquiry emails: Deleted within 12 months of the last communication if no business relationship is established.
Client engagement data: Retained for the duration of the business relationship and for up to 6 years afterwards to meet UK legal and tax obligations.
Financial records: Retained for a minimum of 6 years as required by HMRC.

8. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

The right to access the personal data we hold about you
The right to rectification of inaccurate data
The right to erasure ("right to be forgotten") where there is no legal basis for continued processing
The right to restrict processing
The right to data portability
The right to object to processing based on legitimate interests

To exercise any of these rights, contact us at . We will respond within one month of receiving your request.

9. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "last updated" date.